Returns & refunds

Damaged, faulty or not what you ordered

If something arrives broken, has a manufacturing fault, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We'll make it right with a replacement or a refund, at no cost to you.

Changed your mind

You can return an item for a refund within 30 days of delivery. To be accepted, it should be:

• unused, in the condition you received it, with all its pieces and instructions;
• sent back with your order number, after contacting us first — we'll send you the return address.

Return postage is paid by you. If an item comes back used or damaged, you're responsible for any loss in its value, and we'll deduct that from the refund.

Refunds

Once we've received and checked a return, we refund the item's price to the card you paid with. Refunds usually show up within 5 to 10 business days, depending on your bank. The original shipping charge isn't refunded unless the return is because of our mistake.

Cancellations

We can't cancel an order once it's been placed. If there's a problem with your order, contact us as soon as you can and we'll do what we can to help.